1) Add ticket using webform

Paste code on your site

<form method="post" action="http://panel.4websupport.com/ACCOUNT_NAME/foreign_webform_ticket.html" > Email: <input name="ticket[email]" type="text" /> Name: <input name="ticket[name]" type="text" /> Subject:<input name="ticket[subject]" type="text" /> Message:<textarea tabindex="4" name="ticket[body]" ></textarea> <input name="ticket[back_url]" type="hidden" value="http://example.com/success" /> <input name="ticket[error_url]" type="hidden" value="http://example.com/error" /> <input type=submit /> </form>

2) Add and manage ticket inside your system - simply put HTML code into

<iframe src="http://panel.4websupport.com/ACCOUNT_NAME/api_ticket.html?contact_email=CONTACT_EMAIL&mailbox_email=YOUR_MAILBOX_EMAIL&user_email=USER_EMAIL&user_id_ticket=YOUR_UNIQ_TICKET_ID&hash=CALCULATED_HASH"> 4WebSupport </iframe>

ACCOUNT_NAME - your account name YOUR_UNIQ_TICKET_ID - ticket uniq identifier - used to identify each ticket in 4WebSupport (string 32, A-Z, a-z, 0-9), it can be your id_order in online shop
USER_EMAIL - 4WebSupport user email
CONTACT_EMAIL - your customer/contact email address
YOUR_MAILBOX_EMAIL - your mailbox email address
YOUR_API_KEY - your API key in 4WebSupport system

CALCULATED_HASH = sha1('YOUR_UNIQ_TICKET_ID|USER_EMAIL|CONTACT_EMAIL|YOUR_MAILBOX_EMAIL|YOUR_API_KEY')

Generate your link online:

Account name
Your uniq ticket ID		User email		Contact/customer email		Your mailbox email		Your API key
PHP code: $hash = sha1("{$uniq_ticket_id}|{$user_email}|{$customer_email}|{$mailbox_email}|{$my_api_key}"); echo "<iframe style=\"width:870px;height:600px;border:1px;\" src=\"http://panel.4websupport.com/ACCOUNT_NAME/api_ticket.html?email={$customer_email}&mailbox_email={$mailbox_email}&user_email={$user_email}&user_id_ticket={$uniq_ticket_id}&hash={$hash}\"></iframe>";

3) Advanced WebService integration

Add new ticket

Download JSON RPC client from: http://jsonrpcphp.org/?page=download

$client = new jsonRPCClient('http://4websupport.com/api/'); $params = new stdClass(); $params->mailbox_email = 'my_mailbox@domain.com'; $params->contact_email = 'contact_email@somedomain.com'; $params->subject = 'My message subject'; $params->body = 'My message body'; $params->status = 'new'; // posbile: new, progress, finished, deleted $params->ticket_type = 'mail_from_client'; // posible: mail_from_client, mail_to_client, phone_from_client, phone_to_client, note, note_visible, order, chat $params->user_id_ticket = 'my_id'; // optional param, if set has to be uniq $result = $client->AddTicket(MY_API_KEY, $params); var_dump($result);

Authenticate

Download JSON RPC client from: http://jsonrpcphp.org/?page=download

$client = new jsonRPCClient('http://4websupport.com/api/'); $params = new stdClass(); $params->user_email = 'user@domain.com'; $params->redirect_url = 'tickets.html'; $result = $client->Authenticate(MY_API_KEY, $params); var_dump($result);